Terms of Service

These Terms govern all access to and use of the CLAWOLF Agentic Guard platform, including all features, APIs, agents, dashboards, integrations, and associated documentation (collectively, the "Platform"). They apply to all users including individuals, organisations, and any entity accessing the Platform on behalf of a corporate subscriber.

By creating an account, clicking "I Agree", accessing the Platform, or otherwise using the Service in any way, you enter into a binding contract with CLAWOLF on these Terms. If you are acting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and references to "you" shall include that entity.

CLAWOLF reserves the right to modify these Terms at any time. Material changes will be communicated by email and/or in-platform notice at least 14 days in advance. Continued use after the effective date of any update constitutes acceptance. If you do not accept updated Terms, your sole remedy is to terminate your account before the effective date of the change.

Access to the Platform is granted on a non-exclusive, non-transferable, revocable basis strictly limited to the Subscription purchased. To be eligible to subscribe, you must:

• Be a legal entity or an individual at least 18 years of age with full legal capacity to enter into binding contracts;
• Not be incorporated in, resident of, or operating from a jurisdiction subject to sanctions enforced by the United Nations, the European Union, the United States Office of Foreign Assets Control (OFAC), or the United Kingdom Office of Financial Sanctions Implementation (OFSI);
• Not be listed on any applicable government sanctions list, denied-party list, or export control list;
• Have a legitimate and lawful commercial purpose for using the Platform.

CLAWOLF reserves the right, at its sole discretion, to reject any registration application without providing reasons. Access may be refused or revoked at any time if CLAWOLF determines, in its sole discretion, that any eligibility condition is not met or is no longer met.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify CLAWOLF immediately at security@clawolf.io if you suspect any unauthorised access. CLAWOLF shall not be liable for any loss or damage arising from your failure to protect your account credentials.

4.1 Plan Features

The features and limits of each Plan are as published on the CLAWOLF pricing page at the time of subscription. CLAWOLF reserves the right to adjust Plan features, add-ons, and limits at any time by providing 30 days' advance notice. No such adjustment entitles the Subscriber to a refund or early termination without penalty.

4.2 Fees & Payment

All Fees are due in advance of the applicable Subscription Term. Fees are exclusive of all applicable taxes, levies, duties, or similar charges (including VAT and withholding tax), which are the Subscriber's sole responsibility. CLAWOLF will charge the payment method on file at the start of each Subscription Term.

If any payment fails or is rejected, CLAWOLF may: (a) retry the charge up to three times over seven days; (b) suspend access to the Platform; and/or (c) terminate the Subscription. CLAWOLF shall not be liable for any service interruption caused by a payment failure attributable to the Subscriber.

4.3 Price Changes

CLAWOLF may change Plan pricing at any time. Existing Subscribers will be notified of price changes at least 30 days before their next renewal date. If you do not cancel before the renewal date, you agree to pay the new price for the next Subscription Term. CLAWOLF is under no obligation to maintain historical pricing.

4.4 Usage-Based Overages

Where your usage exceeds the limits of your Plan (e.g., alert volume, API calls, seat count), CLAWOLF may: (a) apply overage charges at the rate published in your Plan's terms; (b) throttle or restrict excess usage; or (c) require an upgrade to a higher Plan. Overage charges are non-refundable.

5.1 Automatic Renewal

ALL SUBSCRIPTIONS RENEW AUTOMATICALLY. Unless the Subscriber actively cancels the Subscription before the end of the then-current Subscription Term, the Subscription will automatically renew for a successive term of the same duration at the then-current list price, and the payment method on file will be charged accordingly.

CLAWOLF will send a renewal reminder to the Subscriber's registered email address no fewer than 7 days before the renewal date for monthly plans and no fewer than 30 days before the renewal date for annual plans. Failure to read or act on such reminders does not entitle the Subscriber to a refund of renewal charges.

5.2 How to Cancel

Subscribers may cancel their Subscription at any time through the account settings panel within the Platform, or by submitting a written cancellation request to billing@clawolf.io. Cancellation requests must be received and confirmed by CLAWOLF before the renewal date to be effective for that renewal cycle.

Cancellation takes effect at the end of the current Subscription Term. The Subscriber retains access to the Platform until that date. No partial-period refunds are issued for early cancellations.

5.3 Failure to Cancel

If the Subscriber fails to cancel before the renewal date and a renewal charge is processed, the Subscriber is liable for the full renewed Subscription Term Fee. CLAWOLF will not reverse or refund renewal charges on the grounds that the Subscriber forgot to cancel, did not use the Platform during the renewed term, or was unaware of the renewal. The Subscriber expressly acknowledges and accepts sole responsibility for managing the renewal and cancellation of their Subscription.

The sole exceptions to the no-refund policy are:

1. Statutory cooling-off period: Where applicable consumer protection law in the Subscriber's jurisdiction mandates a cooling-off period for digital services, and the Subscriber has not yet accessed or activated the Platform. B2B subscribers generally do not benefit from consumer cooling-off rights.
2. Duplicate charge due to CLAWOLF billing error: If CLAWOLF erroneously charges the Subscriber twice for the same Subscription Term, CLAWOLF will refund the duplicate amount within 14 business days of written notice.

To request a refund under one of these limited exceptions, Subscriber must submit a written request to billing@clawolf.io within 7 days of the charge with full details. CLAWOLF's determination of eligibility is final.

7.1 Target Uptime

CLAWOLF will use commercially reasonable efforts to maintain Platform availability in accordance with the uptime targets published in the applicable Plan description ("SLA Targets"). Current SLA Targets are:

7.2 No Financial Penalties or Service Credits

Planned maintenance windows, scheduled downtime, and outages caused by third-party infrastructure providers, Force Majeure Events, or actions or omissions of the Subscriber are excluded from uptime calculations and do not constitute SLA failures.

7.3 Sole Remedy for Downtime

In the event of any unplanned Platform unavailability, the Subscriber's sole remedy is to report the incident to the CLAWOLF support team at support@clawolf.io and await restoration of service. No downtime event, regardless of duration, gives rise to a right to terminate without notice or to withhold payment.

The Subscriber is solely responsible for validating all Platform outputs, agent recommendations, and automated actions before relying on them in operational security decisions. Human review and independent verification of all AI-generated outputs is strongly recommended.

Nothing in these Terms excludes or limits CLAWOLF's liability for: (a) death or personal injury caused by CLAWOLF's gross negligence; (b) fraud or fraudulent misrepresentation by CLAWOLF; or (c) any other liability that cannot be excluded or limited under applicable law. To the extent any mandatory applicable law applies a different (higher) liability floor, CLAWOLF's liability shall be limited to that mandatory minimum and no more.

CLAWOLF makes commercially reasonable efforts to back up Customer Data and maintain data durability within its infrastructure. However, such efforts do not constitute a guarantee of data preservation, and the Subscriber acknowledges that data loss is an inherent risk of any software platform.

CLAWOLF's data retention periods as described in the Privacy Policy are provided for operational and compliance purposes only and do not create any obligation on CLAWOLF to preserve or restore Customer Data following any loss event.

The Subscriber expressly waives any right to claim against CLAWOLF for data loss, data reconstruction costs, business interruption arising from data loss, or any related damage, and agrees to maintain adequate independent data backup and business continuity arrangements.

The Subscriber agrees to defend, indemnify, and hold harmless the CLAWOLF Parties from and against all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:

• The Subscriber's or any User's access to or use of the Platform;
• Any Customer Data uploaded, transmitted, or processed through the Platform, including claims that such data infringes any third-party intellectual property, privacy, or other rights;
• Any breach of these Terms by the Subscriber or any User acting under the Subscriber's account;
• Any violation of applicable law by the Subscriber or its Users, including data protection, financial regulation, and export control laws;
• Any automated action taken by the Platform at the Subscriber's or a User's direction, or in consequence of configurations, playbooks, or approvals made by the Subscriber;
• Any claim by the Subscriber's customers, employees, regulators, or other third parties arising from the Subscriber's use of the Platform in delivering services to those third parties;
• Any chargeback, payment dispute, or fraud claim initiated by or on behalf of the Subscriber that is subsequently determined to be unfounded.

CLAWOLF reserves the right to assume exclusive control of any matter subject to indemnification, in which case the Subscriber agrees to cooperate fully with CLAWOLF's defence of such claims at the Subscriber's expense.

The Platform may be used only for lawful, internal information security and cyber defence purposes. The Subscriber expressly agrees not to use the Platform to:

• Conduct, facilitate, or plan any offensive cyber operation, including unauthorised access to systems, networks, or data belonging to third parties;
• Engage in any activity that constitutes a criminal offence under applicable law, including the Computer Misuse Act 1990 (UK), the Computer Fraud and Abuse Act (US), or equivalent legislation;
• Upload, process, or transmit Customer Data that contains malware, exploit code, or any content designed to harm CLAWOLF's infrastructure;
• Attempt to reverse engineer, decompile, disassemble, or extract source code of any CLAWOLF software or AI models;
• Circumvent, disable, or interfere with any security, rate-limiting, or access-control mechanisms of the Platform;
• Use the Platform to conduct penetration tests or red-team operations against infrastructure not owned or explicitly authorised by the Subscriber;
• Resell, sublicense, or white-label access to the Platform without a separately executed MSSP or reseller agreement with CLAWOLF;
• Use automated scripts, bots, or crawlers to access the Platform other than through CLAWOLF's documented APIs;
• Attempt to infer, extract, or reproduce CLAWOLF's proprietary AI models, threat intelligence datasets, or detection logic through systematic querying or other means.

Violation of this Acceptable Use Policy constitutes a material breach of these Terms and authorises CLAWOLF to immediately suspend or terminate the Subscriber's account without notice, without liability, and without refund.

13.1 Fraudulent Registration

CLAWOLF employs automated and manual controls to detect fraudulent account registrations, including the use of false identities, stolen payment credentials, disposable email addresses, or misrepresentation of entity status or jurisdiction. Any account found to have been registered fraudulently will be immediately terminated and all associated data purged without notice.

13.2 Trial Abuse

Free trials, promotional credits, and introductory offers are provided once per legal entity and once per payment method. CLAWOLF expressly prohibits creating multiple accounts to circumvent trial limitations. Detected trial abuse will result in immediate termination of all associated accounts, forfeiture of any trial credits, and may result in referral for fraud investigation.

13.3 Payment Fraud

Use of stolen, cloned, or unauthorised payment credentials to purchase a Subscription is a criminal offence. CLAWOLF will report all suspected payment fraud to the relevant law enforcement authorities and payment networks, and will cooperate fully with any investigation. No service will be provided to accounts suspected of payment fraud, and any such accounts will be immediately suspended pending investigation.

13.4 Fraudulent Chargebacks

Initiating a chargeback or payment reversal claim with your bank or payment provider for Fees that were legitimately charged for services rendered constitutes chargeback fraud and a material breach of these Terms. CLAWOLF reserves the right to:

• Contest any chargeback by submitting evidence of service delivery to the payment processor;
• Immediately and permanently suspend the Subscriber's account and all associated accounts;
• Add the Subscriber to an internal fraud watchlist and deny future registration;
• Recover the charged-back amount plus all associated processing fees, dispute fees, and legal costs through debt collection or legal proceedings;
• Report the incident to applicable credit reference agencies and law enforcement.

13.5 Misrepresentation

Any material misrepresentation made by the Subscriber at the time of registration, during the sales process, or at any subsequent time — including misrepresentation of entity size, jurisdiction, intended use, compliance status, or authority to enter these Terms — shall constitute a material breach entitling CLAWOLF to immediate termination without refund and to seek damages for any loss incurred as a result of the misrepresentation.

13.6 Anti-Money Laundering

CLAWOLF complies with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) laws. CLAWOLF reserves the right to conduct due diligence on any Subscriber at any time, to request supporting documentation, and to terminate or refuse service to any entity that CLAWOLF reasonably believes may be engaged in money laundering, terrorism financing, or related financial crime.

All right, title, and interest in and to the Platform and CLAWOLF Content — including all software, AI models, machine learning algorithms, threat detection logic, playbooks, APIs, user interfaces, brand elements, trademarks, and documentation — are and shall remain the exclusive property of CLAWOLF or its licensors. These Terms do not grant the Subscriber any ownership interest in the Platform or CLAWOLF Content.

The Subscriber retains all ownership of Customer Data. By using the Platform, the Subscriber grants CLAWOLF a limited, non-exclusive, worldwide licence to access, process, and use Customer Data solely to the extent necessary to provide the Platform services. This licence terminates upon account deletion or expiry of the Subscription Term.

CLAWOLF may use anonymised, aggregated, and de-identified data derived from Customer Data (from which all personal and identifying information has been irreversibly removed) to improve the Platform, train or refine internal models, and develop industry threat intelligence. Such anonymised data is CLAWOLF's property and is not subject to the Customer Data licence restrictions above.

Nothing in these Terms grants any licence to use CLAWOLF's name, trademarks, service marks, logos, or brand elements in any marketing, press release, social media content, or public communication without CLAWOLF's prior written consent.

Each party agrees to keep confidential all non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure ("Confidential Information"). Each party agrees to: (a) protect the other party's Confidential Information using at least the same degree of care it uses to protect its own confidential information (but no less than reasonable care); and (b) not disclose the other party's Confidential Information to any third party without prior written consent.

These obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known to the receiving party prior to disclosure; (c) is independently developed by the receiving party; or (d) must be disclosed by law, court order, or regulatory authority, provided the disclosing party is given prompt notice and the opportunity to seek a protective order.

CLAWOLF's pricing, roadmap, and non-public technical documentation shared during sales or onboarding are Confidential Information of CLAWOLF. The Subscriber may not disclose CLAWOLF's pricing or commercial terms to competitors or publish comparative benchmarks without written consent.

The Platform integrates with third-party services including but not limited to endpoint detection and response (EDR) platforms, SIEM systems, cloud providers, threat intelligence feeds, identity providers, and ticketing systems (collectively, "Third-Party Services").

The Subscriber is solely responsible for obtaining and maintaining any licences, consents, and permissions necessary to integrate Third-Party Services with the Platform, and for complying with the terms of service and data processing agreements of all Third-Party Services used in conjunction with the Platform. Any credentials, tokens, or API keys provided by the Subscriber to enable Third-Party Service integrations are provided at the Subscriber's sole risk.

CLAWOLF may add, modify, or remove integrations with Third-Party Services at any time without notice and without liability. If a critical integration is discontinued, CLAWOLF will endeavour to provide 30 days' advance notice but cannot guarantee this in all circumstances.

17.1 Termination by CLAWOLF

CLAWOLF reserves the right to suspend or terminate the Subscriber's account and access to the Platform, with immediate effect and without notice, at its sole discretion, in any of the following circumstances:

• Material breach of any provision of these Terms (including Acceptable Use Policy or payment obligations) by the Subscriber or any User;
• Suspected or confirmed fraud, misrepresentation, payment fraud, or chargeback abuse;
• The Subscriber's use of the Platform poses a security risk to CLAWOLF, other customers, or third parties;
• The Subscriber becomes insolvent, enters administration, receivership, or any analogous insolvency process;
• CLAWOLF is required to suspend or terminate by applicable law, court order, or regulatory direction;
• The Subscriber is found to be subject to sanctions or export control restrictions;
• CLAWOLF decides, in its sole and absolute discretion, to cease providing the Platform (with 30 days' notice where commercially practicable).

Suspension or termination by CLAWOLF under this Section does not entitle the Subscriber to any refund. The Subscriber remains liable for all Fees accrued up to the date of termination and any Fees due for the current Subscription Term.

17.2 Termination by Subscriber

The Subscriber may terminate their Subscription at any time by following the cancellation procedure in Section 5.2. Termination by the Subscriber does not entitle the Subscriber to any refund of Fees already paid, as set out in Section 6.

17.3 Subscriber Responsibility on Termination

Upon termination of the Subscription for any reason, the Subscriber is solely responsible for:

• Exporting any Customer Data required before the end of the data access window;
• Revoking all API keys, integration tokens, and SSO configurations connected to the Platform;
• Notifying all Users that access to the Platform has been terminated;
• Ensuring any automated processes or third-party systems that connect to the Platform via API are decommissioned or reconfigured.

CLAWOLF shall not be liable for any operational disruption, security incident, or data loss arising from the Subscriber's failure to complete these post-termination steps.

Upon expiry or termination of the Subscription:

• All licences granted to the Subscriber under these Terms shall immediately cease;
• The Subscriber's access to the Platform and all Customer Data within it shall be revoked;
• CLAWOLF will make Customer Data available for export for a period of 30 days following termination, after which it will be scheduled for deletion in accordance with CLAWOLF's data retention policy. CLAWOLF is under no obligation to extend this window;
• Any Fees accrued and unpaid at the date of termination remain immediately due and payable;
• Sections 6, 8, 9, 10, 11, 13, 14, 15, 18, 19, and 20 of these Terms shall survive termination indefinitely.

CLAWOLF shall not be liable for any loss of data, business continuity impact, or operational harm resulting from the expiry or termination of the Subscription, regardless of which party initiated the termination.

19.1 Good Faith Negotiation

The parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Platform ("Dispute") through good faith negotiation before initiating any formal proceedings. Either party may initiate the negotiation process by providing written notice to the other party identifying the Dispute in reasonable detail. The parties shall have 30 days from such notice to reach a resolution ("Negotiation Period").

19.2 Binding Arbitration (International Subscribers)

If the Dispute is not resolved within the Negotiation Period, and the Subscriber is incorporated or resident outside the United Kingdom, either party may elect to refer the Dispute to final and binding arbitration under the Rules of the London Court of International Arbitration (LCIA). The arbitration shall be conducted by a sole arbitrator appointed in accordance with LCIA Rules, in the English language, in London, England. The arbitral award shall be final and binding and may be enforced in any court of competent jurisdiction.

19.3 UK Subscribers

Disputes involving UK-incorporated or UK-resident Subscribers shall be subject to the exclusive jurisdiction of the courts of England and Wales, as set out in Section 20.

19.4 No Class Actions

The Subscriber waives any right to bring or participate in any class, collective, or representative action or proceeding against CLAWOLF. All Disputes must be brought on an individual basis only.

19.5 Injunctive Relief

Nothing in this Section prevents either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent imminent or ongoing harm that cannot be adequately remedied by arbitration or negotiation.

These Terms and any Dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict-of-law principles.

Subject to Section 19 (Dispute Resolution), the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to settle any Dispute not subject to arbitration.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.

Entire Agreement

These Terms, together with the Privacy Policy, any applicable Order Form, and any separately executed MSA, constitute the entire agreement between the parties with respect to the Platform and supersede all prior understandings, negotiations, representations, and agreements, whether written or oral, relating to the same subject matter.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect as if the invalid provision had never been included.

Waiver

No failure or delay by CLAWOLF in exercising any right under these Terms shall constitute a waiver of that right. No single or partial exercise of any right shall preclude further exercise of that or any other right.

No Partnership or Agency

These Terms do not create any partnership, joint venture, employment, franchise, or agency relationship between the parties. Neither party has authority to bind the other or to incur any obligation on behalf of the other.

Assignment

The Subscriber may not assign, transfer, or sublicense any of its rights or obligations under these Terms without CLAWOLF's prior written consent. CLAWOLF may freely assign its rights and obligations, including in connection with a merger, acquisition, corporate restructuring, or sale of assets, without Subscriber consent. Any purported assignment in violation of this provision is void.

Notices

Legal notices to CLAWOLF must be sent in writing to legal@clawolf.io. Notices to the Subscriber will be sent to the email address on file for the account. Notices are deemed received immediately when sent by email to the correct address, absent evidence of non-delivery.

Force Majeure

CLAWOLF shall not be liable for any delay or failure to perform any obligation under these Terms to the extent such delay or failure results from a Force Majeure Event. CLAWOLF will use commercially reasonable efforts to notify the Subscriber and to resume performance as soon as reasonably practicable. A Force Majeure Event does not excuse the Subscriber's obligation to pay Fees due.

Headings

Section headings are for convenience only and shall not affect the interpretation of these Terms.

Language

These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

For any questions regarding these Terms, please contact CLAWOLF using the details below.